Terms & Conditions
All items are new and come with the original brand packaging.
1.1 Display and colors of the products Because the color display on the monitor and depending on the settings there may be a slight variation in color and detail with respect to reality. Also print the final result in the garment may vary slightly from the colors shown on the monitor.
Prices shown include VAT and do not include shipping. All sales are made with a corresponding ticket or invoice that you will receive with your order. The products are available for purchase until stocks are exhausted.
3. BUYING PROCESS
You can browse through our online store and add to the cart those items you wish to purchase. Once the selection of items is done, you will choose the form of payment and shipping. Before complete the order, you should register by filling out a form with your personal details, or log in with your password if already registered to complete your order. Once you finish the purchase process you will receive confirmation to your email address with all the details of your order. If your email is free (Hotmail, Yahoo, Terra, Gmail, etc.) it is possible that this message is stored in the 'Spam' or spam folders. Important: We recommend you to check the copy of the order you will receive to your email to verify that your billing and shipping data are correct. Thus delays or incidents will be avoided in the delivery of your order.
4. SHIPPING AND DELIVERY
Once the order is done we can take 24h to prepare your order. When you order is ready we'll ship it to you and you'll receive an email with shipping details. Please, take in account that your order can take from a few days to one or more weeks depending on your destination. Check out our shipping details about delivery times and rates here: Shipping In case there was any setback we will contact you to notify changes in delivery times.
5.2. Paypal. You can make the payment by Paypal secure payment method. Important: If the order, once confirmed and sent, is not accepted by the customer he must take care of expenses. We send an invoice or proof of purchase by mail and / or email. All false, or attempted fraud, orders will be reported to the competent authorities. All the information necessary to cooperate with the investigation will be provided.
6. ORDER STATUS
From your account you can check at any time, the status of your order. Once the order is shipped is not possible to do any changes in the delivery address. In case you realise the address is wrong or incomplete once the order is placed, please get in contact with us as soon as possible.
7. DELAYS IN SHIPMENTS
Although most of the deliveries are done within the period specified, occasionally shipment delays may occur. If you have received an email confirmation of the order shipment and still have not received it, it may be, that the courier could not found your address, he passed at a time when you were absent or has suffered some kind of incident. You can contact us to resolve it as soon as possible. Any such problem is beyond our control, although we will mediate and make every effort to solve the problem.
8. TRANSPORT INSURANCE
All shipments are insured against theft, loss or damage. If you notice any damage or handling on the package upon receipt, please indicate it in the delivery note of the transport company. Please check your order to the receipt thereof to communicate as soon as possible and resolve any issues.
9. WARRANTY AND RETURNS
If you receive a defective garment, we shall proceed to the replacement, price reduction or termination of contract, negotiations that are free to the consumer and user. The customer must inform the seller of the lack of conformity within two months after he has knowledge of it. In this case the costs for the return, or the product replacements must be in charge by the seller, who by law responds for the nonconformity. We should clarify that these guarantees will be implemented considering the nature of the products sold. Before you return us the garment, please contact us for shipping and return authorization. Pack the product in a closed and perfectly equipped package. You should include a brief description of what ocurr to the garment as well as the purchase invoice. 9.1. Wrong garment. If the delivered product does not match with the original order you must inform us immediately. Contact us through the Contact Section of our web and we will process the issue as soon as possible.
10. GUIDE CARING FOR GARMENTS
'El Duque' garments are made from natural and 100% organic fabrics so they need special care. To ensure the quality of our garments please always follow the washing and ironing instructions. We recommend washing the clothes by hand or machine with a short spin program and always respect the indicated temperature.